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Empower customers with intuitive portals and ensure every request is routed to the right person, fast.
Integrate web, chat, email, and social channels for consistent, connected customer support.
Leverage Virtual Agent and Agent Assist to automate resolutions and boost service efficiency.
Tap into our deep knowledge across the ServiceNow suite to create a unified digital service ecosystem.
ServiceNow CSM includes roles such as Customer Service Agent, Consumer, Partner, Manager, and Administrator—each with specific permissions tailored to their responsibilities.
ServiceNow CSM provides workflow automation, case routing, email notifications, and integrations to streamline customer service operations and reduce manual effort.
Key features include case management, omnichannel communication, self-service portals, knowledge management, and AI-powered automation for faster issue resolution.
Virtual Agent is a chatbot that handles common queries automatically. Agent Assist provides real-time AI-driven suggestions to help agents resolve cases faster and more accurately.
Predictive intelligence uses machine learning to auto-categorize and prioritize cases, enabling faster routing and improving service accuracy over time.
Task Intelligence uses AI to analyze patterns and recommend actions, helping agents complete tasks more efficiently and improving overall case handling speed.
Tech
Vast numbers of employees now work remotely, and it’s too late to develop
Quick Tips
Vast numbers of employees now work remotely, and it’s too late to develop
Digital
Vast numbers of employees now work remotely, and it’s too late to develop
We partnered with GemsMind for our ServiceNow deployment, and I must say — they delivered beyond expectations. Their structured approach made complex workflows feel simple. Truly reliable and efficient.
GemsMind made our cloud transition feel effortless. From strategy to execution, they handled it all with confidence and skill. We now operate faster and more securely across multiple regions.
Our Salesforce setup was messy before GemsMind stepped in. They not only cleaned things up but also automated half of our sales cycle. The team’s knowledge and dedication were outstanding.
GemsMind brought practical AI into our everyday operations. Their automation work helped reduce manual tasks by 60%. The impact was immediate, and the ROI — excellent.
GemsMind helped us roll out a POS system across our boutique chain. It’s fast, user-friendly, and tailored to our needs. Their support team is responsive and speaks our language — literally and figuratively!
We needed a custom inventory tool that matched our exact flow. GemsMind delivered a beautifully built solution that integrated seamlessly with our systems. Their flexibility was key to our success.
At GemsMind, we simplify IT with smart automation and secure solutions. Got questions or need guidance? Reach out to our team — or just call us at (+91) 8949 561 910
